Privacy Policy
Always Open (“we”) is a service of Lake Country Foam Party, LLC, based in Central Georgia, United States. We help local businesses with their Google and Facebook pages, reviews, missed calls, booking and monthly reports. This policy explains what information we collect, why, and the choices you have. We wrote it in plain language on purpose.
What we collect
- From you, when you contact us. Your name, email, phone number, business name, town, type of business, the plan you are interested in, any link you share, and anything you write in the notes.
- From our clients. Access you give us to your Google Business Profile, Facebook page and similar accounts, your business details (hours, services, photos), and the reviews and messages people post publicly about your business.
- From customers of our clients. When a client uses text features, we handle the phone number and message content of people who call or text that business, and the names and contact details the client gives us for appointment, quote or invoice reminders.
- From our website. Our website does not use advertising cookies or trackers. It loads fonts from Google Fonts, which may receive your IP address and browser details.
How we use it
- To reply to you and to set up and run the service you ask for.
- To answer reviews, keep listings current, send texts, and write reports for the business you work with.
- To send invoices and handle billing.
- To keep the service safe, fix problems, and meet legal requirements.
We do not sell personal information. We do not use it for advertising.
Text messages
For client businesses, we send texts such as replies to missed calls, appointment confirmations and reminders, quote follow-ups, and invoice or payment reminders. We send them only to people who contacted the business or are its customers. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help. After you reply STOP we may send one last message to confirm.
After-hours AI line
If a client adds our after-hours AI line, the assistant tells every caller it is an AI and that the call may be recorded. Calls may be recorded and transcribed so we can pass the details and a summary to the business. Callers can ask to speak to the business directly.
Who we share it with
Only as needed to provide the service, and never for their own marketing:
- Service providers we use to run Always Open, such as our texting and phone provider (Twilio), Google, Meta (Facebook and Instagram), website hosting, and payment or invoicing services.
- The business you contacted. If you are a customer of one of our clients, your messages and details go to that client.
- Authorities when the law requires it, and a buyer if Always Open is ever sold, with the same protections.
How long we keep it
We keep information for as long as we need it to provide the service and meet legal and accounting requirements. When a client leaves, we remove our access to their accounts promptly.
Your choices
- Ask what we hold about you, ask us to correct it, or ask us to delete it, by emailing us.
- Stop texts at any time by replying STOP.
- If you are a client, you can remove our access to your Google and Facebook accounts yourself at any time.
Security
We use reasonable safeguards, including limiting access to the accounts and data we need. No method of storing or sending information is perfect, so we cannot promise absolute security.
Children
Our service is for businesses and is not directed to children under 13. We do not knowingly collect information from children.
Changes
If we change this policy, we will post the new version here with a new date. If a change is significant, we will tell our clients directly.
Contact
Email hello@alwaysopenoffice.com. We answer within one business day.